Wagner's Home Furnishings & Wagner's Mattress 1st - Missoula, MT
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Wagner’s Delivery Promise

Wagner’s prides itself in providing the most comprehensive customer service possible – before and after the sale. One of the most important aspects of this is our exclusive Custom Delivery Service.

Wagner’s offers delivery within our delivery area. We deliver to specific areas on designated days of the week. When your merchandise is available, we will call you to set up a convenient delivery date.

TRACK YOUR DELIVERY

Here are a few things we ask of you to make your delivery go smoothly:

  • All orders should be paid in full prior to or at the time of delivery. We do not keep credit card numbers on file or in our computer system.
  • Please restrain pets and make sure we have a cleared path to where you would like the furniture placed.
  • Please clear a path through your home to the room in which the furniture will be placed.
  • Please clear a path through your home to the room in which the furniture will be placed.
  • Remove unwanted furniture from the area that your new furniture is to be placed. Please see the additional attachment on where to donate your used furniture.
  • An adult must be home. Ensure that someone 18 years of age or older is present to accept the delivery. If this isn’t possible contact the store for special arrangements.
  • Arrange Entrance. If your delivery requires the removal of a door or window, please have this done prior to the delivery. If needed, the driver can place a phone call prior to arrival for better coordination.

Wagner’s professional delivery personnel will:

  • Contact you to schedule your delivery.
  • Call you prior to your delivery if the delivery team is running late or expected to arrive early.
  • Prepare all items for delivery in advance of the delivery date.
  • Inspect all items to ensure they are free of damage before loading them on the truck.
  • Inspect the room the furniture will be placed in to ensure a safe, clear path.
  • Place items in the room where they are to be used.
  • Assemble the furniture properly (if necessary, unless otherwise instructed).
  • Ensure the that your items are correct and acceptable.
  • Treat your home with respect.

PROFESSIONAL DELIVERY FEES

No Minimum Purchase Required, Merchandise is inspected, fully assembled (if required), and placed in your desired space. All out of town deliveries will be done on specified dates provided by Wagner’s.

Wagner’s Customer Pick Up Procedures

Hours: Monday to Friday: 9:30 am to 5pm Saturday: 9:30 am to 4:30pm NO PICKUPS ON SUNDAY
  • Please call the store at least 24 HOURS in advance to schedule pickup. Monday pickups should be scheduled by 12 NOON on the preceding Saturday
  • Please call 406-728-3214 to schedule a pick-up time. Please indicate the type of vehicle you will be using for pick up and if it will be open or closed transport. Also include any special considerations or instructions.
  • All customer pickups should be paid in full at or before time of pick up.
  • For customer pick-ups, please park in our lot located off Stephens Ave (back of store). Come in and notify one of our team members that you are here for a scheduled pick up.
  • Customer is responsible for supplying anything needed to properly secure the furniture during transit including tie downs, blankets or other packing material.
  • Our delivery staff is available to help tie down and secure the merchandise. Customer assumes all responsibility for items once the items are loaded.

Wagner’s Service Procedures and Fees

Wagner’s maintains professional and certified service personnel to inspect and repair most all issues with the home furnishings we provide. Here are the guidelines on professional inspection, servicing and re-delivery of any items we service:

  • If the item(s) was purchased and delivered from Wagner’s and is less than 1 year old, there is no charge for inspection, labor to service the item or re-delivery.
  • If the item(s) was purchased and delivered from Wagner’s and is greater than 1 year old, there may be charges associated with inspection, labor, parts and pick-up and re-delivery. These charges will be determined on a case by case basis and will be communicated to our clients before any decisions need to be made.
  • If the item(s) was not purchased from Wagner’s, there will be reasonable fees for inspection, parts ordered, labor and re-delivery of items.

Wagner’s Haul Away Policies and Fees

We have compiled a list of organizations that may be able to use the items you are thinking of discarding. The Donation Warehouse, for example, helps raise funds for the Parenting Place to prevent Child Abuse. You can even contact the Donation Warehouse http://donationwarehouse.net/ to come to your home to pick up your items for donation. If you no longer have a need for your items but they are still usable, consider donating them to help those less fortunate.

In the event you need Wagner’s to haul away an item with a new purchase, here are the guidelines:

  • Item will be inspected by the delivery crew and may be deemed in condition that prevents us from putting it on our truck.
  • Haul Away fees are $50 for a chair, $100 for Sofa or Loveseat. All other pieces determined on case by case basis.